Shipping Policy

Terms and Conditions for Shipping Policy

  • We always look to deliver product orders accurately, in good condition, and within the specified timeframe using reputed courier agencies for shipping with care.
  • Currently only deliver product orders within India only, delivery times may vary depending on the pin code of the provided delivery address.
  • We make efforts to ship and dispatch products on the same or next day, if there are any delays, our Customer Support Team will get in touch during such situations.
  • Fast deliveries if needed are available for limited pin code areas, customers should contact your Customer Support Team at (+91 94909 49021) for further assistance.
  • We reserve the right to increase shipping charges for heavyweight products, and likewise customers will be informed of this before dispatch.
  • Customers are advised to check the received product package for damages or tampering upon arrival. If the package is damaged or tampered, they should not accept it and contact the Customer Support Team with photo proof or video evidence to validate their claim.
  • Customers may need to pay extra transportation charges for re-attempt of product delivery, if the product stays undelivered due to an incorrect address or last-minute changes.
  • Customers can track the shipping status of their order on shipping tracking page or contact the Customer Support Team at (+91 94909 49021) for further assistance.
  • We reserve the right to make changes to the shipping policy without prior notice.
  • For Cash on Delivery (COD) orders, we may impose quantity restrictions based on the order value and the provided delivery address.

Refund Terms:

  • Delays by our hired shipping agencies are not eligible for refunds, claiming of refunds will not exceed the amount paid by the customer for the product order.
  • Refunds will be processed within 15 business days after approval and receipt of necessary refund mode details from the customer & interest on the refunded amount is not claimable.
  • Please note that terms for shipping and refund is subject to change as per need and customers are requested to review it periodically to stay updated. For further assistance or inquiries, customers can contact our Customer Support Team at (+91 94909 49021) or reach out to us via email at customercare@kidsfud.com